The MIKA & MILO Promise
Every MIKA & MILO piece comes with a lifetime repair promise. Send it in. We'll mend it. Pass it on to the next child.
For the lifetime of the piece
Every MIKA & MILO garment is repairable, free of charge, for as long as it is being worn — by a first child, a third, or a friend's. There is no expiry date and no proof of purchase required.
By the same hands that made it
Repairs are completed in Inner Mongolia by the knitting partners who originally made the piece. They know every stitch because they put it there. The result is a mend that disappears into the original.
No questions about who bought it
Bought it secondhand on Vinted? Inherited from a cousin? Found it folded in a grandparent's drawer? It's still ours, and it's still covered. The promise lives on the piece, not the receipt.
Four steps. Four to six weeks. No fine print. Just send it.
1. Tell us about it
Fill in our short Mended form with a photo of the piece and what needs mending. Three minutes start to finish. We'll respond within five working days with confirmation that we can repair it.
2. Send it to Hong Kong
Once we confirm, send the piece to our Hong Kong studio. Address provided in our confirmation email.
3. We mend it
Your piece is sent to our knitting partners in Inner Mongolia and joins the family of garments they're tending that month. The same hands. The same yarn lot, where we still have it.
4. Back to you
Returned in four to six weeks, hand-finished, gently steamed, photographed for our archive (only if you say yes), and ready for the next adventure — or the next child.
The mending work itself is free. No membership fees, no repair charges, no hidden costs, no minimum spends. We don't believe in charging to honour a promise.
Shipping to and from our Hong Kong studio is on the customer — typically $18 each way depending on country. For most international customers, total round-trip shipping is $36.
We are a small studio. Covering international shipping on every Mended repair would make the programme unsustainable — and we'd rather run it honestly than not run it at all. Even so, the shipping cost is a fraction of replacing a piece, and it keeps a garment in circulation rather than landfill.
We say this upfront because we don't believe in "free" when shipping is a real cost. The repair is free; the shipping is on you. That's the whole deal.
What's covered
If a child can wear it out, we can mend it.
Pilling and surface fuzz removal
Small holes, snags, and pulls
Loose stitches and weakened seams
Cuff and hem rebuilding
Button and ribbon replacement
Label re-stitching
Stretching and shape recovery
Knee-pad and elbow reinforcement
Moth damage (when caught early)
What's not covered
A handful of things are beyond mending — heavy felting, severe shrinkage, structural fabric loss. If we can't repair a piece, we'll let you know within a week, offer a 25% credit toward a new MIKA & MILO piece, and recycle the original through our partners. You'll never be left guessing.
A repaired piece is the most sustainable piece.
The fashion industry's most expensive ingredient is the garment that ends up in landfill after one season. We don't make pieces for a season. We make pieces for a childhood, and we'd like to make them last for two.
Every Mended repair keeps a piece in circulation. We track the numbers and publish them once a year, with photographs of the families who let us. Mended launches in 2026. By 2030, we hope to be repairing thousands of pieces a year.
Is the repair really free?
Yes — the mending work itself is free. No membership fees, no repair charges, no hidden costs, no minimum spends. Customers do cover the cost of shipping the piece to our Hong Kong studio and the return shipping back — typically $15-30 each way depending on country. We mention this upfront because we don't believe in claiming "free" when shipping is a real cost.
What if you can't repair it?
If a piece is beyond repair, we let you know within a week and offer a 25% credit toward a new MIKA & MILO piece. The original is recycled through our partners — never sent to landfill. You're notified before any decision is made, and you can ask for the piece back if you'd prefer to keep it.
How long does it take?
Most repairs are completed in four to six weeks from the day we receive the piece. Larger repairs (full re-knits of cuffs, extensive moth damage) can take up to eight weeks. We'll keep you updated by email at every stage.
What if I bought the piece secondhand or it was a gift?
It's still covered. The Mended promise lives on the piece, not the original receipt. Vinted, eBay, Depop, Poshmark, a friend's loft, a grandparent's gift — all welcome. We'll verify the piece is genuine MIKA & MILO from the photo and label, and that's all we need.
Is there a limit on how many times I can send a piece in?
No. A piece can be mended as many times as it needs across its life. We've had pieces come back four times and we hope they come back four more.
Does this cover the organic cotton pieces too, or only cashmere?
Yes. Mended covers both our pure cashmere pieces and our 95% organic cotton, 5% cashmere blend pieces — every MIKA & MILO garment is in the programme.
What if the piece was washed wrong and shrunk?
Bring it to us anyway. Many shrinkage cases respond well to careful re-blocking by hand. If a piece can't be saved, the 25% credit applies as it would for any non-repairable case.
Do I need a receipt or order number?
No. A clear photo of the piece, including the inside label, is enough. If you have an order number it speeds things up — but it isn't required.
How do I send the piece in?
After you submit the Mended form and we confirm we can repair it, please send the piece to our Hong Kong studio — we'll provide the full shipping address with your confirmation. For international customers: mark the customs form as "used clothing for repair, no commercial value" — this avoids unnecessary duties on both ends.
How do I know my piece is genuinely repaired by your knitting partners and not subcontracted?
Every Mended piece is repaired by the same Inner Mongolian knitting partners we've worked with for over forty years. We photograph every repair (with your permission) and add it to our archive. If you'd like to see your specific piece in progress, we're happy to share.
Read about our Materials and craft →
Early access to new pieces, and the occasional note on craft, materials, and slow making.
