Every Mika & Milo cashmere piece comes with a lifetime repair promise. Send it in. We'll mend it. Pass it on to the next child.
For the lifetime of the piece
Every MIKA & MILO garment is repairable, free, for as long as it is being worn — by a first child, a third, or a friend's. There is no expiry date and no proof of purchase required.
By the same hands that made it
Repairs are completed in Inner Mongolia by the knitting partners who originally made the piece. They know every stitch because they put it there. The result is a mend that disappears into the original.
No questions about who bought it
Bought it secondhand on Vinted? Inherited from a cousin? Found it folded in a grandparent's drawer? It's still ours, and it's still covered. The promise lives on the piece, not the receipt.
Four steps. Four to six weeks. Section intro: No fine print. Just send it.
1: Tell us about it
Fill in a short form with a photo of the piece and what needs mending. Three minutes start to finish.
2: Send it in
Please send it back to our Hong Kong studio.
3: We mend it
Your piece is sent to our knitting partners in Inner Mongolia and joins the family of garments they're tending that month. The same hands. The same yarn lot, where we still have it.
4: Back to you
Returned in four to six weeks, hand-finished, gently steamed, photographed for our archive (only if you say yes), and ready for the next adventure — or the next child.
If a child can wear it out, we can mend it.
Pilling and surface fuzz removal
Small holes, snags and pulls
Loose stitches and weakened seams
Cuff and hem rebuilding
Button and ribbon replacement
Label re-stitching
Stretching and shape recovery
Knee-pad and elbow reinforcement
Moth damage (when caught early)
What's not covered
A handful of things are beyond mending — heavy felting, severe shrinkage, structural fabric loss. If we can't repair a piece, we'll let you know within a week, offer a 25% credit toward a new piece, and recycle the original through our partners. You'll never be left guessing.
Why we do this: A repaired piece is the most sustainable piece.
The fashion industry's most expensive ingredient is the garment that ends up in landfill after one season. We don't make pieces for a season. We make pieces for a childhood, and we'd like to make them last for two.
Every Mended repair keeps a piece in circulation. We track the numbers. We publish them once a year, with photographs of the families who let us. In 2026, we'll repair our first piece. In 2030, we'd like to be repairing thousands.
Is the repair really free?
Yes. But you will need to send it to us and we will send it back to you for free. There are no membership fees, no hidden charges, no minimum spends.
What if you can't repair it?
If a piece is beyond repair, we let you know within a week and offer a 25% credit toward a new MIKA & MILO piece. The original is recycled through our partners — never sent to landfill. You're notified before any decision is made and you can ask for the piece back if you'd prefer to keep it.
How long does it take?
Most repairs are completed in four to six weeks from the day we receive the piece. Larger repairs (full re-knits of cuffs, extensive moth damage) can take up to eight weeks. We'll keep you updated by email at every stage.
What if I bought the piece secondhand or it was a gift?
It's still covered. The Mended promise lives on the piece, not the original receipt. Vinted, eBay, Depop, Poshmark, a friend's loft, a grandparent's gift — all welcome. We'll verify the piece is genuine Mika & Milo from the photo and label, and that's all we need.
Is there a limit on how many times I can send a piece in?
No. A piece can be mended as many times as it needs across its life. We've had pieces come back four times and we hope they come back four more.
Mended launches with our cashmere and our organic-cotton-and-cashmere blends.
What if the piece was washed wrong and shrunk?
Bring it to us anyway. Many shrinkage cases respond well to careful re-blocking by hand. If a piece can't be saved, the 25% credit applies as it would for any non-repairable case.
Do I need a receipt or order number?
No. A clear photo of the piece, including the inside label, is enough. If you have an order number it speeds things up — but it isn't required.
How do I send the piece in?
After you email us and we check the photo, please send it back to our studio in Hong Kong.
How do I know my piece is genuinely repaired by your knitting partners and not subcontracted?
Every Mended piece is repaired by the same Inner Mongolian knitting partners we've worked with for over forty years.
Be the first to see new pieces. The occasional note from the studio. Nothing else.
