All orders are final. We can not cancel an order once it has been placed, but if you contact us before it has been sent, we may able to change the style or size. Please email us as soon as you can to:

aiko @ mika-milo.com

Eligibility: 
Full-price sale items are eligible for a return within 14 days of the delivery date.
Please email us for approval within 14 days.
Products must be returned in their original form: unused, unsoiled and unwashed  with the original tags still attached.
Customers are responsible for the cost of return shipping so please use registered/ signed for post with tracking so that it does not get lost in the mail.
We are not responsible for lost packages.
Please note that we only accept returns for purchases made on our own website: 
mika-milo.com
and not on any other websites or stockists.

Exclusions: 
All Sale orders are final and cannot be returned.
 
Return Instructions: 
To request a return, simply email us at aiko @  mika-milo.com within 14 days of receiving your parcel.
Please kindly state your Order Number to help us to find your order. 
Once we email you back with confirmation for your return, the goods must then be sent back to our warehouse in Hong Kong within 7 business days of the email confirmation (postage marked within 7 working days).
In the light of the virus, we do not expect to receive the package within 7 days, but would like them to be posted within 7 days. 
Our warehouse address will be sent to you via email. 

If the goods are returned back to us in a re-saleable condition, you will be offered a full refund for the goods (excluding the original cost of shipping), with money
 refunded back onto the original payment method.
 
Faulty Items: 
Great care is taken to ensure you do not receive a faulty item.
And, as we are a small family run business, each item has been individually quality controlled before being sent out to you.
However, in the unlikely event that this has happened, please email us immediately and we will do our best to solve this problem for you as soon as possible.
You will receive an exchange if possible, or a full refund onto your original payment method, and of course, you will also be reimbursed for the cost of postage.
The same rules apply if you receive the wrong size or style.