Yes — we offer complimentary shipping on all orders over $165. US duties are included in the price, so there are no surprise charges at the door.
Orders are packed and dispatched within 2 business days. Estimated delivery times after dispatch:
United States: 7–10 business days
United Kingdom: 5-7 business days
Europe: 5–7 business days
Australia & New Zealand: 7–10 business days
Rest of World: 7–10 business days
Yes, we ship worldwide. US duties are included. For all other countries, any applicable customs fees or import duties are the responsibility of the customer.
Once your order ships you'll receive a confirmation email with your tracking number and a link to follow your parcel. If you haven't received a shipping email within 2 business days of ordering, please check your spam folder or contact us at aiko@mika-milo.com.
If a size is out of stock, use the 'Notify me when available' button on the product page and we'll email you as soon as it's restocked. You can also email us at aiko@mika-milo.com and we'll let you know the expected restock date.
Returns & Exchanges
We offer a 28-day return policy. Items must be unworn, unwashed, and in their original condition with all tags attached. To start a return, email us at aiko@mika-milo.com with your order number.
We don't offer direct exchanges, but the process is simple — return your item within 28 days for a full refund, then place a new order for the size or style you need. This is the fastest way to get the right piece to you. Email us at aiko@mika-milo.com to start a return.
Fit & Sizing
We recommend checking our Size Guide before ordering — you'll find it linked on every product page. Our knitwear is designed with a comfortable, relaxed fit. If you're between sizes, we generally recommend sizing up. Still not sure? Email us and we'll help you choose.
Yes, our sizing is consistent across the range. We design for a relaxed, comfortable fit — not too fitted, not oversized. Check the size guide on each product page for exact measurements by age and height.
Product & Care
Our knitwear is made from 95% organic cotton and 5% cashmere — a blend chosen for its softness, breathability, and durability. All fibres are sustainably sourced and certified organic. We never use synthetic materials.
Hand wash or machine wash on a gentle cycle at 30°C. Lay flat to dry — never tumble dry or hang, as this can stretch the knit. Do not iron directly on the garment. With proper care, your piece will last for years and soften beautifully over time.
It's covered. Every Mika & Milo piece comes with Mended — our lifetime repair promise. Pilling, small holes, loose stitches, button replacement, weakened seams — send it in, we'll fix it free, and ship it home ready for the next child. Repairs are completed by the same knitting partners in Inner Mongolia who originally made the piece, and most take four to six weeks.
Yes — every MIKA & MILO order comes with complimentary gift wrapping, at no extra cost. Your order will arrive beautifully packaged and ready to gift. If you'd like to include a personal message, add it in the order notes at checkout.
